Your order will be processed and shipped out in 1-3 business days.
Once orders are proccesed, our shipping times are as follows:
USA: 5 Days
CA/UK/AU/NZ: 7-15 Days Rest of World: 10-20 Days
Yes, we ship all over the world. Shipping costs are as follows:
USA: Free
CA/UK/AU/NZ: $9.99
Rest of World: $14.99
For delivery within the USA we use Amazon as our shipping carrier for the fastest shipping times.
For overseas orders we use FedEX.
Cat Cave
Light Clean: Vacuum / lint roll. Deep Clean: Hand wash in lukewarm water, press out any excess water, re-shape while damp and leave to dry naturally.
Our wool is 100% biodegradable, renewable and is certified cruelty-free New Zealand wool.
Our Cat Caves are hand crafted in Nepal.
You can easily cut the hole larger with a sharp pair of scissors.
Our Cat Caves are made by hand from 100% natural wool, they go through a process of hand-felting, and are left outside to sun-dry. For more info check our "How It's Made" page.
The Cat Cave is thick and soft enough, so there is no need for a cushion. It is possible to place a blanket or cushion inside, if you still want to.
In order to get the cave in perfect shape, you can stuff it full with trash bags or bubble wrap. After several hours remove the stuffing and it will hold its shape.
The Cat Cave is made from a thick layer of high quality wool that will allow you and your cat (tip: he always knows better) to decide whether he will go inside the cave or flatten it out and stay on top of it.
Your dog can use the cave as long as he is under 20 pounds.
Refunds & Returns
If within the first 30 days of using the Cat Cave, your cat is not completely satisfied, for any reason, you may return it for a full refund (excluding shipping).
Please send an email to [email protected] or message us on facebook and we will do everything to address your concerns and handle your refund as smooth as possible. For further details please refer to our Refund Policy page.
Other
Please make sure you check your junk mail/spam folder to ensure it hasn't ended up in there. Another common reason this happens is that you may have entered the incorrect email at checkout. Please send us an email from your preferred email address for assistance.
We never compromise on privacy and security. Our store runs on a comprehensive web platform that is provided by Shopify, a worldwide e-commerce giant that has been in the business for over a decade. You can be assured your credit card information and other personal info is well protected. We don’t sell, lease or otherwise distribute any personal customer information. Further details can be found on our Privacy Policy page.
If you need to chat with us for any reason, whether to inquire about a product or to request a return/exchange, you can contact us through our contact us page.
You can contact us through our contact page! We will be happy to assist you.
